Leaders in innovating the development of financial engagement technology platforms, building dynamic customer-facing conversation guides for financial institutions. This company has experienced tremendous growth, so much so that their custom analytical application was no longer able to perform well considering the volume and velocity of the data flow. Some of the main challenges faced:
1. Difficulty updating code fixes or enhancements that matched the real-time needs of customers.
2. Poor error-handling system leading to unresolved bugs
3. Performance resolution issues
4. Difficulty onboarding new clients due to limited capacity